NOC Analyst (Government) Mesa, Arizona

Job Description: This position is a contract support position for our customer, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. AT&T has an opening for a NOC Analyst to provide remote support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment. Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities: • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process. • Troubleshoot network systems when necessary and make improvements to the network. • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts • Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC. • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. • Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture. • Experience working with cloud-based networks. • Support all operational security requirements for network devices and network operations tools applications Support of the following NOC functional areas that include, but are not limited to: • Wireless LAN • Firewall management • Internet Protocol (IP) address management • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs • Strong written and verbal communication skills • Establish plans and goals for self that meet the customer current or future project’s needs • Prepare or participate in preparing NOC performance reports as required • Monitor, create, edit, and enforce all standard operating procedures, processes and timelines Required Clearance: Public Trust (#publictrust) Required Qualifications: • Bachelor’s degree in related field or equivalent experience • 5 years of experience in IT support or related field, preferability in network engineering or operations • 2 years of experience providing network support in one or more of the following areas: • Juniper SRX Firewalls configuration, troubleshooting, Policy configuration • Wireless Access Point (enterprise level) Management and Administration • Cisco ISE 3.0 (or later) configuration of access/authorization policies • Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable • At least one of the following networking certifications by day one of hire: • Implementing Cisco SD-WAN Solutions v2.0 (300-415) • AWS Certified Solutions Architect – Associate • Microsoft Azure Networking Solutions (AZ-700) • CompTIA Cloud+ • Experience troubleshooting and fixing LAN/WAN network incidents • Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Desired Qualifications • Experience using and managing SPLUNK search heads • Experience in Windows 2012 or higher and/or Linux server administration • Cisco CCNP certification • Juniper JNCIA-SEC certification • Extreme certifications covering switching or network access control • Ability to obtain Top Secret/SCI security clearance if required. Our NOC Analysts earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: • Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Apply tot his job Apply To this Job