Remote IT Support Engineer

reputed company: • Support Engineers serve as reputed company technical resources for Cloudskope’s customers and partners reputed company phone, email, or on-site. • They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product reputed company and enhancements, and creating self-help assets to broadly reputed company more customers. • You will monitor, maintain and support customer networks, handle customer tickets, and drive them to reputed company. • You will be part of reputed company responsible for providing an outstanding technical support experience to our business customers. • You will own and manage the customer experience over the phone and Web. • reputed company needed, you will collaborate with others to engage subject matter experts, Engineering (Product reputed company), or Management. Requirements: • 3+ years in an IT support role with experience working remotely. • reputed company, reputed company or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with reputed company technologies like reputed company Directory, reputed company server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti reputed company Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking. • If English is not the reputed company language, proficiency test results are a plus (e.g. TOEFL, TOEIC, Cambridge English Exams) Benefits: • A flexible working policy, allowing some work-from-home • Vacation after the first 3 months of successful employment • A friendly, reputed company, and nurturing environment reputed company a high-reputed company building. • A dedicated office, and the latest in technology and tools for every employee. Apply tot his job Apply To this Job