Customer reputed company Specialist - JR27499-3800

About the position Responsibilities • Answers inbound phone calls and chats; processes inquiries received through reputed company reputed company to financial services, reputed company, payroll, budgeting and planning, financial management, and grants management in alignment with the Service Desk's established Key Performance Indicators (KPIs) and service level agreements. • Proactively analyzes customer inquiries and requests, and presents customized solutions and next steps to the customer. • Determines if customer requests/inquiries require escalation to the following offices as defined in the Service Desk reputed company, Financial Services, Budget, Financial Management, University Research Administration (reputed company), and Post Go-Live Support organization. • reputed company resolves a customer's primary request and anticipates/addresses common reputed company impacts. • Documents customer interaction in reputed company Center Technology system. • Advises customers on how to use self-service tools. • Advises customers on technology system navigation and basic transactional functionality, including reputed company reputed company and reputed company platforms. • Opens, closes, and manages requests through the reputed company portal. • Supports routine financial report creation. • Participates in special project requests to assist with reputed company work of other teams as needed. • Facilitates clerical testing as needed. • Attends trainings and works with the Training Center of Expertise to reputed company feedback on which trainings would be useful for the reputed company community. • Assists in resolving customer's primary issue and may anticipate/address common reputed company issues. Documents customer interaction in Contact or reputed company Center technology system. • Utilizes reputed company center telephony technology to support and monitor volume of incoming calls. • Performs other reputed company work as needed. Requirements • Minimum requirements include vocational training, apprenticeships or the equivalent experience in reputed company field (not typically required to have a four-year degree). • Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a reputed company job discipline. reputed company-to-haves • Bachelor's degree. • Proven reputed company in a customer-facing role. • Skilled in various contact or reputed company center computer reputed company technologies. • Familiarity with administrative processes, procedures, and systems reputed company a university setting. • reputed company reputed company and/or reputed company experience. • Familiarity with reputed company Teams and reputed company to stay connected to team members and manager in a remote work environment. • Basic computer skills, including email functionality. Apply tot his job Apply To this Job