Call Center Coordinator - Tier 1

Apply Description Overview Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently. Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience. Duties & Responsibilities: • Handle and manage inbound and outbound calls as assigned. • Multitask effectively while maintaining quality on assigned calls. • Monitor and update customer and employee schedules, including conducting reviews during audits. • Update census engagement details for new hires. • Generate and send tickets for additional outreach in accordance with client guidelines. • Provide accurate information to employees who call in, while recording and managing outreach activities. • Collaborate with team members to ensure adequate phone coverage and availability. • Maintain a professional and distraction-free remote work environment. Requirements Required Skills & Abilities: • Exceptional verbal and written communication skills. • Strong interpersonal, negotiation, and conflict-resolution abilities. • Excellent organizational skills and attention to detail. • Proficiency in multitasking while managing routine tasks. • Strong analytical and problem-solving capabilities. • Ability to prioritize and delegate tasks appropriately. • Professionalism, integrity, and commitment to confidentiality. • Ability to work efficiently from home using provided communication platforms. • Reliable and consistent internet connection. • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools. • Flexibility to perform other duties as assigned. Education & Experience: • High School Diploma or equivalent is required. • A minimum of one year of customer service experience is preferred. • Fluent Spanish bilingual speakers are highly desirable. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Ability to occasionally lift up to 5 pounds. About Us We’re a remote-first organization dedicated to creating exciting remote work opportunities for a diverse community of professionals. Our mission is to help employees better understand and utilize their benefits, ensuring a better quality of life for current and future generations. Why Join Us? We offer eligible employees access to a variety of benefits, including: • Health, vision, and dental insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance • Paid and unpaid time off If you’re passionate about making a difference and want to be part of a team that values flexibility, innovation, and impact, we’d love to hear from you! Apply tot his job Apply To this Job