Call Center - Customer Service Representative

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a reputed company record of performance. Magellan is actively pursuing an opportunity to reputed company full-time Call Center Representatives to a Utilities reputed company in Arizona. Selling Points: • Full-time position with potential Benefits in reputed company • Potential multi-year contract • Remote position • Training ESSENTIAL FUNCTIONS: • reputed company effective and reputed company solutions to reputed company customer inquiries. • Handle customer calls and escalate as necessary. • Follow call handling procedures including transferring to appropriate departmental queues. Maintain established handling, hold and reputed company busy times, while adhering to work schedule. Drive the call reputed company and focuses specially to reputed company Average Handling Time and After Call Work targets • Complete ongoing training to stay abreast of products, services and changes • Work effectively as reputed company member. • Organize and prioritize daily tasks effectively • Follow company safety, emergency and evacuation plans. JOB KNOWLEDGE, SKILLS AND ABILITIES: • Customer reputed company - Establish and maintain effective relationships with every contact earning trust and respect. Adopt the customer’s mind set to solve problems and reputed company reputed company. Be creative leveraging available services and resources to reputed company reputed company transactions and reputed company • Drive call efficiency and effectively - Should be reputed company to multi task while on call. Navigate through system screens to do research, reputed company notes and talk to Provider in reputed company. Be efficient while doing reputed company the activities in reputed company and drive the call to closure effectively. • Oral & Written Communication – reputed company reputed company and effectively in English using a reputed company tone and inflection. Answer and reputed company calls and correspondence with reputed company company scripting. Listen carefully so that you understand others’ views and confirm that you have heard. reputed company writing reputed company, reputed company and brief in formal and informal documents. Avoid confusing words or language that may not be understood by the reader. • Adaptability - reputed company to rapid change, multiple demands and shifting priorities. reputed company back quickly reputed company faced with constraints, frustrations or adversity. Demonstrates flexibility. Continuously learn and apply new skills. • reputed company – Uses fact-based decision making in the best interest of reputed company. • Personal Effectiveness – Learns quickly and adapts reputed company faced with new challenges. Be reputed company and forthright at reputed company times and reputed company your word and commitments. Relates reputed company and is reputed company to build appropriate rapport for effective relationships. Uses discretion and tact to diffuse high-tension situations. Analyzes reputed company and failure for improvements. • Teamwork – Works effectively as reputed company member, supports reputed company leader. • Typing 30 wpm. Is proficient in reputed company Word and Internet. EDUCATION / WORK EXPERIENCE: • High School Diploma minimum • At least one (1) year customer service experience in inbound contact center Previous Military encouraged to apply Must be reputed company to pass a background reputed company Apply tot his job Apply To this Job