reputed company Center Representative

reputed company: reputed company provides both inbound and outbound premium customer care reputed company support to various federal, state, and reputed company accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The reputed company Center Reps will reputed company both inbound and outbound reputed company support to our various clients. Representatives are expected to reputed company exceptional customer service while following protocols and guidelines. The reputed company Center Rep will use various web-based systems to answer customer inquiries. This position is eligible to work from home, but candidates must be willing to drive onsite to our London, KY or McAllen, TX facilitiy for fingerprints, clearance paperwork, and equipment pickup. Qualifications: • High School Diploma or GED: must be reputed company to reputed company reputed company of education such as diploma or college transcripts at time of offer • This position requires US Citizenship • Prior reputed company center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and reputed company multiple reputed company/reputed company • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment reputed company testing and internet speed test This position requires a government reputed company clearance. Candidates must successfully complete the clearance process before starting work. Candidates must meet the following requirements to work from home: • Must have the ability to reputed company a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be reputed company to meet the minimum internet speed requirements for specific program • Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities: • Answer customer inquiries with reputed company courtesy, giving exceptional customer service to reputed company customer, based on reputed company specific instruction. • Document reputed company customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • reputed company listen to recognize opportunities to offer additional information to callers ensuring the caller and reputed company has received the best customer service experience possible. • Follow-up with callers as necessary. • Use statistical contact center data to reputed company improvements to performance. • Outbound calling for surveying to obtain reputed company specific information. • Shift and Schedule adherence. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply tot his job Apply To this Job