Tech Support Chat Agent – Entry-Level

Job Summary Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home. Key Responsibilities • * Respond to customer inquiries via live chat in a prompt, courteous, and professional manner. • * Troubleshoot basic software and hardware issues using internal tools and documentation. • * Escalate complex issues to higher-level support teams when necessary. • * Maintain accurate records of interactions in our CRM system. • * Educate users on system features and basic troubleshooting steps. • * Deliver an excellent customer experience by resolving issues efficiently. • * Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates. • Required Skills and Qualifications • * Basic understanding of computer systems, mobile apps, and internet connectivity. • * Excellent written communication skills in English. • * Typing speed of at least 35 WPM with high accuracy. • * Strong problem-solving and analytical skills. • * Ability to multitask between multiple chats and resources. • * A positive, patient, and customer-focused attitude. • * Reliable internet connection and a distraction-free workspace. • Experience • * No prior experience required—full training will be provided. • * Experience in customer service, help desk, or chat-based roles is a plus. • * Ideal for freshers or those looking to switch to the tech support domain. • Working Hours • * Flexible work shifts available (Morning / Evening / Night). • * Minimum 20 hours/week commitment for part-time roles. • * Rotational weekend or holiday support may be required based on team schedule. • Knowledge, Skills, and Abilities • * Familiarity with platforms like Windows, macOS, Android, and iOS. • * Basic knowledge of troubleshooting internet and software issues. • * Ability to adapt to new tools and systems quickly. • * Team player with a willingness to learn and take feedback constructively. • * High attention to detail, especially in documenting interactions. • Benefits • * Work-from-home flexibility with zero commute stress. • * Paid training and onboarding support. • * Competitive hourly rate with performance-based incentives. • * Growth opportunities within the tech support or IT services team. • * Access to internal learning programs and digital certifications. • * Supportive and collaborative virtual team environment. • Why Join Progressive Technology? At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry. How to Apply To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application. Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview. Apply tot his job Apply To this Job