LIVE CHAT AGENT/CUSTOMER SUPPORT AGENT
As a Live Chat Agent, you’ll serve as the first point of contact for customers seeking assistance via live chat, email, or other messaging platforms. Your goal is to provide fast, accurate, and helpful responses while maintaining a professional and friendly tone. This is a fully remote role that requires strong communication skills, tech-savviness, and a customer-first mindset.
Key Responsibilities:
Respond to customer inquiries via live chat, email, or ticketing systems in real-time
Resolve product or service issues quickly and effectively
Provide accurate information regarding company products, services, orders, and policies
Escalate complex issues to the appropriate internal departments when needed
Document customer interactions in CRM or support software
Maintain service level targets for response and resolution times
Stay up to date on product knowledge, company updates, and support procedures
Qualifications:
High school diploma or equivalent; associate’s or bachelor’s degree a plus
1+ year of customer service or live chat support experience (preferred)
Excellent written communication skills with a professional and friendly tone
Strong multitasking ability—comfortable managing multiple chats at once
Familiarity with customer support tools (e.g., Zendesk, Intercom, LiveChat, Freshdesk, or similar)
Reliable high-speed internet connection and a quiet work environment
Ability to work independently and stay organized in a remote setting
Soft Skills:
Empathy and patience when dealing with customer concerns
Active listening and problem-solving skills
Positive attitude and willingness to help
Strong attention to detail and accuracy
Team player mindset with the ability to work autonomously
Work Environment:
100% remote
Shifts may include evenings, weekends, or holidays (depending on business hours)
Must be available for scheduled training sessions and team meetings
Benefits:
Competitive hourly rate or salary
Flexible work schedule (varies by role)
Paid training and development opportunities
Work-from-home stipend (if applicable)
Supportive and collaborative virtual team environment
Apply tot his job
Apply To this Job