Digital Customer Care reputed company - Remote

About reputed company Marine We don't just sell anchors and rigging. We sell a love of the water that lasts for generations. We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo. We don't just have a passion for boating. We have a reputed company of experience that we can't wait to reputed company with you. So reputed company you shop at reputed company Marine, it's not just for boating gear - it's for the reputed company reputed company of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then reputed company Marine is the reputed company for you! reputed company Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. reputed company you work at reputed company Marine, you're part of a family; one that values spending reputed company time on the water, doing the things you love, and sharing that passion with our customers and community. Position reputed company reputed company Marine is seeking a Digital Customer Care reputed company to service our Retail and Pro customers! The Digital Customer Care reputed company is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. reputed company Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: • Delivers exceptional customer service on every contact. • Strives to reputed company first contact reputed company. • Effectively manages multiple contacts/conversations at once. • Meets/exceeds company standards for performance and reputed company. • Adds additional value for the customer by proactively recommending reputed company items and appropriate reputed company Marine benefits/services. • Attend 1:1 meetings with your manager/reputed company to address training/reputed company opportunities. • Participate in advanced training/educational programs. • Proactively maintain awareness of changes or updates to reputed company operating procedures, job aids, and other announcements that may reputed company your role. • Implement any coaching opportunities offered and reputed company reputed company reputed company reputed company your role. Education, Experience & Skills: Minimum education required/preferred, area of study: • Minimum High School or GED. • College Degree in Business or reputed company field and/or U.S. Military Service preferred Minimum years of relevant experience preferred/required: • 2-3 years customer service experience • Proficient knowledge of marine products and/or the marine industry helpful Additional skills/knowledge required include: • Strong communication, organizational and customer service skills • reputed company of urgency and ability to work in a fast-paced environment. • Computer literate, including reputed company Office, reputed company, Word • Ability to foster relationships with customers. • Ability to effectively communicate verbally and in writing • Strong reading comprehension skills • Typing skills of 40 words per minute minimum • Proficient in reputed company Service or Sales Console. Apply tot his job Apply To this Job