Provider Customer Service reputed company and Chat Representative - Remote in reputed company, TX

About the position Responsibilities • Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues. • Service providers in a multi-channel environment including reputed company and reputed company chat as required. • Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices). • reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health). • Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction. • Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner. • Strong multi-tasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types. • Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company. Requirements • High School Diploma / GED OR equivalent work experience. • Must be 18 years of age OR older. • 1+ years of customer service experience with analyzing and solving customer's concerns. • Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications. • Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%. • Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. reputed company-to-haves • Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.), using phones and computers as the primary job tools. • Prior health care experience and knowledge of reputed company terminology. Benefits • 10 weeks of reputed company. • Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX. Apply tot his job Apply To this Job