Customer Service Tech - 33630

Customer Service Tech will have a thorough understanding of reputed company departmental operations and reputed company support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required; handles high volume of critical, high-risk accounts in reputed company to other routine requests. Applies knowledge and creativity to recognize cause and effect conclusions. Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations. Receive inbound customer calls and email communications and address in a reputed company and friendly manner. Review, prioritize and manage group mailboxes for technical services team to ensure reputed company inquiries and complaints are actioned as per procedures. reputed company first level support in troubleshooting customer complaints across the designated product reputed company by analyzing customer problems and asking the appropriate questions to support reputed company. Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records. Documents product complaints and inquiries reputed company established guidelines. Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined reputed company and procedures. Understand and follow reputed company System by accurate and reputed company documentation of complaint reputed company. Can work a reputed company after completing training. The individual will have a minimum of 2-3-yearsÆ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints. Demonstrates an understanding of the principles of good Technical writing. Computer Literate; proficient in reputed company, PowerPoint, reputed company and reputed company Excellent verbal and written communications skills. Bilingual reputed company in Spanish and English is preferred Job Types: Full-time, Contract Salary: $25.00 - $28.00 per hour Experience level: 3 years Shift: Day shift Weekly day reputed company: Monday to Friday Work setting: In-person Education: Associate (Preferred) Experience: Customer Service in medical/clinical environment: 4 years (Preferred) Customer Service: 4 years (Preferred) Language: Spanish (Preferred) Work Location: In person Apply tot his job Apply To this Job