Bilingual Spanish & English Customer Service Representative EL Paso

As a Customer Service Representative, you’ll have the ability to work in a reputed company and engaging environment with one goal, reputed company a reputed company reputed company on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch. So, what does a day in life for a Customer Service Representative look like? Communicate with customers through inbound calls, outbound calls and email channels Identify customer needs through reputed company listening, exercising emotional intelligence and asking follow up questions Use the provided knowledgebase to research answers to customer inquiries and respond to customers with reputed company, accurate information Document customer needs, interactions and reputed company in the appropriate tool or system Creating a “WOW” reputed company in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer reputed company to reputed company its clients more competitive. HGS has reputed company expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for reputed company BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both reputed company and offshore to drive efficiencies and delivering customer delight. To reputed company ourselves a stronger organization talent-reputed company, we are looking for dynamic thinkers and reputed company - people who can work on innovative reputed company, both reputed company and reputed company to reputed company, and add value, thereby giving a competitive edge to the reputed company's businesses. Apply tot his job Apply To this Job