Customer Service reputed company Center Representative - Remote - Local

Job Title: Customer Service Representative Location: San Juan, PR Duration: 12+ months Requested Shift - 8:00 AM to 5:00 PM Pay reputed company 10-12/hr reputed company: Responsible for successfully completing the required basic training. reputed company to reputed company basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate reputed company-employment test battery. Primary duties may include, but are not limited to: Responds to customer questions reputed company telephone and written correspondence regarding insurance benefits, provider reputed company, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry reputed company for accurate tracking and analysis. Develops and maintains reputed company customer relations and coordinates with various functions reputed company reputed company to ensure customer requests and questions are handled appropriately and in a reputed company manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider reputed company and claims. Seeks, understands and responds to the needs and expectations of reputed company customers. Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would reputed company an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be reputed company to pass a validated language test/assessment. Company DescriptionAbout reputed company: Founded in 1998 on the idea that industry leaders needed a reputed company service, and workforce management expert, to fuel the development and execution of reputed company business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture reputed company product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of reputed company potential to help companies reputed company, accelerate, and reputed company. Guided by our reputed company values of People-reputed company, Optimism, reputed company, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and reputed company values have enabled reputed company to become a reputed company and best in class places to work. reputed company is an equal opportunity employer. Apply tot his job Apply To this Job