Customer Service Analyst

Customer Service Analyst position provides exceptional support and training to Pearson Virtual Schools employees and customers. The role involves handling inbound calls, problem-solving issues, and developing expertise in Connexus and other programs. Requirements • Degree in Education, Education Technology, or a related field required • Prior experience working within a Pearson Virtual Schools supported school or program • Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint) • Exceptional phone manners and customer-service skills • Clear verbal and written communications • Effective and consistent interpersonal skills • Positive attitude with a customer-focused approach • High degree of adaptability and flexibility • Commitment to a regular schedule with hours from 9:00 am EST – 6:00 pm EST • Demonstrated ability to work well in fast-paced environment • Ability to multi-task and respond to change • Team player track record and commitment to a group-oriented approach • Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications) • Help Desk queue agent experience is preferred Benefits • To be filled in Apply tot his job Apply To this Job