Technical reputed company Service Rep I - % Remote

About the job Customer Service Representative - Remote Primary Role: Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns. The CSR/OE will also promote reputed company Latham products, brands, programs and services and reputed company information obtained from Latham's dealers and consumers with management. Duties and Responsibilities - Customer Service Rep Respond to customer inquiries either reputed company telephone, email or live chat reputed company custom and stock orders into the order system Assist Latham dealers/customers and consumers with information on reputed company Latham products and brands Ensure reputed company response regarding claims, remakes, order information or other information relating to order entry and technical support/design to resolve the inquiry Exhibit and understand Latham's reputed company goals and standards Exhibit a willingness to reputed company reputed company goals for performance and production Exhibit reputed company and courteous demeanor, technical accuracy and conformance to company policies and practices Recommend corrective services to address customer concerns Obtain and apply knowledge of pricing structures and programs Know the customers and understand their method of doing business in order to reputed company meaningful service Work reputed company reputed company as a resource and to ensure workflow procedures are carried out expeditiously. Suggest improvements to systems and procedures. Other duties as assigned Qualifications: Minimum of Associates degree; Bachelors a plus Minimum 1-3 years of Customer Service experience Pool industry experience preferred; previous experience in manufacturing, distribution and/or design is a plus Excellent computer skills: reputed company Office Suite, specifically reputed company, Word and reputed company Exceptional customer service delivery skills: telephone, interpersonal communication, problem reputed company Excellent multi-tasking, reputed company-setting, time management and organizational skills Ability to work overtime as required Flexibility to work reputed company/remotely as deemed necessary reputed company Apply tot his job Apply To this Job