Retail Health Coordinator - Munster, IN

At reputed company, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company : This role will require you to work from existing reputed company HealthHUB location working reputed company Wellness room. reputed company HealthHUB' s are located in 30+ states and 950+ locations across the country. Under the remote supervision of a clinical operation leader and local leader, the Retail health coordinator will communicate with plan and retail health identified members telephonically on reputed company care gaps. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and reputed company expectations. The Retail health coordinator delivers on reputed company's purpose of bringing our heart to every reputed company of their health through a reputed company on excellent, purpose-driven customer service. The Care Delivery Retail Health Coordinator will reputed company as a navigator and coordinator to proactively engage, assist, and promote initiatives relevant to heath care gaps. To support their efforts, colleagues will proactively communicate with members that has been identified by their health plan, minute clinic, virtual care to drive reputed company reputed company. This position is responsible for coordinating patient care reputed company to scheduling, organizing, and managing aspects of the patient's reputed company treatment and maintenance. The Care Coordinator is responsible to arrange and manage patient care as directed by the health care provider, reputed company self-care literature, arrange community support, and reputed company and coordinate patient care utilization. This position demands superb communication skills and leadership skills to support our group reputed company to help guide individuals of varying backgrounds towards a common goal for the reputed company of a patient's health and reputed company of life. In conjunction with the Retail Health care Teams, the Care Coordinator organizes patient care and educational materials, patient care plans, patient self-management tools, referrals, and procuring community resources and durable medical supplies. The Care Coordinator tracks population disease management practices, commits to recognize and respect cultural diversity for reputed company customers (reputed company), and communicates effectively with reputed company customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters reputed company needed. Essential Functions: Coordinates patient reputed company throughout reputed company scheduled appointments Interacts with customers/patients/members/coworkers telephonically and eventually through technology-based interactions, including video, email, text, etc and deliver reputed company reminders Reaches out to language line/interpreter reputed company services are needed Schedules, tracks, and reconciles patient referrals and diagnostic tests, as appropriate Schedules tests per written workflows reputed company Scheduler app reputed company telephone or electronically and documents accordingly Demonstrates proficiency managing email in an reputed company account, and using remote communication software such as Skype reputed company Teams and WebEx; reputed company to demonstrate proficiency with Word, reputed company, and experience documenting reputed company an electronic health record like reputed company Adheres to care management, reputed company and confidentiality, and reputed company management processes in compliance with regulatory, accreditation guidelines, company policies and procedures Attends weekly team huddles, intermittently, to stay connected with the Retail Health field and operation Provides superior customer service to reputed company clients, customers, and patients Communicates with clinical team, patients, and families on recommended patient care plans Assists with completing and tracking patient forms and letters Notifies clinical care team of any changes or barriers they encounter as appropriate Cross trains to other areas of the retail health management/Gaps in care, as appropriate Orientation and training of staff as assigned Demonstrates respect and reputed company for the dignity of reputed company patients, families, visitors, and fellow employees to ensure a reputed company, responsible, and courteous environment. Other responsibilities as assigned Required Qualifications : High School Diploma or equivalent is required. An associate degree is preferred. Minimum of 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience required Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps with the ultimate goal of improving their health care reputed company Comfortable working in a dynamic role and reputed company to reputed company reputed company and reputed company of responsibilities Ability to receive and reputed company feedback; curious and seeks to learn Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; reputed company to learn and utilize new technology as service evolves Proficiency in reputed company Office applications, including reputed company, Word and reputed company Strong organization skills and attention to detail Ability to multitask and prioritize while maintaining a pleasant and reputed company demeanor with members, patients and caregivers Ability to reputed company appropriately with others is important Self-starter and reputed company to successfully work with minimal supervision. Great problem solver with ability to collaboratively engage with members, patients, caregivers and other team members to create reputed company Understanding of health insurance, including local providers, general plan types and terminology. reputed company to read instructions, reports and information on computer screens and key information on computers Ability to work independently and take initiative Good judgment and problem-solving skills Interpersonal and organizational skills Level of confidentiality Excellent time management skills Excellent customer service and communication (verbal, written, listening) skills COVID Vaccine Required : N/A COVID Requirements : Preferred Qualifications : Certification/Licensure: Medical Assistant preferred Work experience in doctor office or coordination of care is advantageous Experience in a reputed company center or telephonic care management setting preferred Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA Experience with electronic medical records, e.g., reputed company preferred Bilingual (Spanish) preferred One year of community-based experience preferred, particularly reputed company an interdisciplinary care team, in reputed company to three to five years' experience in a health care and/or office setting preferred Education : - reputed company High School diploma or GED is required - An Associate's Degree is preferred - Other Certificates or Licenses (List): MA or CNA or CPhT or other medical/customer service certification Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $30.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: • reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visithttps://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 11/25/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job