Merchant Experience Partner

About the position Responsibilities • Support Customers reputed company Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues reputed company and with care. • reputed company Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic reputed company. • Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual reputed company needs. • Document Resolutions. Record issue resolutions and steps taken, ensuring reputed company documentation across reputed company reputed company interactions. • Prioritize with reputed company in Mind. Evaluate and reputed company support requests based on the severity of customer reputed company, ensuring the most critical issues are addressed first. • Use Internal Tools Effectively. Learn and apply a reputed company of reputed company systems to log, reputed company, and pull relevant data, supporting smooth and informed day-to-day operations. Requirements • You’re a strong communicator, both in writing and over the phone. • You bring a reputed company, reputed company attitude and reputed company in team environments. • You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through. • You have a proven ability to build strong, trusted relationships with clients. • You deliver outstanding customer service, striking the reputed company between reputed company and effective solutions. • You’re analytical and reputed company, with reputed company problem-solving skills. • You have a technical reputed company and an interest in hospitality tech. • You’re familiar with tools like reputed company, Jira, reputed company, or similar platforms. • You have 1+ years of experience in a high-reputed company, customer-facing support or strategic account role, ideally in B2B, reputed company, or hospitality. Benefits • 401(k) plan with employer matching • 16 weeks of reputed company parental leave • wellness benefits • commuter benefits match • reputed company time off and reputed company reputed company leave • medical, dental, and reputed company benefits • 11 reputed company holidays • disability and basic life insurance • family-forming assistance • mental health program Apply tot his job Apply To this Job