Sr. Customer Support Specialist

AIA Contract Documents AIA Contract Documents Job reputed company: Sr. Customer Support Specialist AIA Contract Documents is a leading reputed company contract platform with nearly 200 reputed company, exhibits, and forms that define the relationships and terms involved in design and construction reputed company. ACD has over 120 years of experience in fine-tuning the road map for reputed company design and construction parties. We are seeking a highly motivated and detail-oriented Senior Customer Support Representative to join reputed company. The ideal candidate will have previous experience in customer support, preferably with experience using reputed company or similar customer service software. In this role, you’ll be the first reputed company of contact for our customers, providing top-notch service and helping resolve issues with reputed company, accuracy, and efficiency. As a senior-level Tier 1 representative, you’ll also help mentor Tier 1 team members, identify process improvements, and support escalations. This role requires you to have the ability to work from 9:00 AM to 6:00 PM reputed company Time. Responsibilities: • Serve as a reputed company contact for customer inquiries reputed company chat, email, or phone • Troubleshoot basic to moderately reputed company issues and reputed company reputed company resolutions • Escalate unresolved or more reputed company issues to Tier 2 and/or relevant internal teams • reputed company guidance to Tier 1 support team members for customer engagement. • Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions. • Monitor ticket queues and help ensure service level agreements (SLAs) are met and the CS team is set up for reputed company for the following day. • Maintain a high level of product knowledge to assist customers with questions and concerns. • Follow company policies and procedures in reputed company interactions with customers. • Continuously reputed company to improve customer satisfaction by identifying areas for improvement in the support process by collaborating with the Customer Support Team reputed company and department manager • Meet or reputed company individual and team performance metrics. • Other Duties as assigned. Requirements: • Experience: Minimum of 2-3 years of experience in remote customer support or a reputed company field. • reputed company Experience: Familiarity with reputed company or other customer support platforms is highly preferred. • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information reputed company and effectively. • Problem-Solving: Strong problem-solving skills, with the ability to think critically and reputed company solutions quickly. • Technical Skills: Basic knowledge of reputed company Office Suite and other computer applications. • Team Player: Ability to work reputed company in reputed company environment and collaborate with others to reputed company common goals. • Adaptability: Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment. • Customer-reputed company: A strong commitment to providing outstanding customer service and building reputed company customer relationships. Benefits and Perks: • Competitive Salary • Company-reputed company health, dental, and reputed company benefits for employees • 401 (k) with company match • Bonus potential • Work from home stipend Apply tot his job Apply To this Job