Epic Helpdesk

Description: We are seeking skilled Epic Helpdesk professionals to join our team. The ideal candidates will provide Epic support and assistance to our clients, ensuring smooth operations and resolving or escalating Epic-related issues promptly. Duties: • Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems. • Provide Epic support for workflow related problems. • Assist in resolving Epic tasks such as user account management and access control. • Set up and troubleshoot Epic connectivity for remote users. • Collaborate with the client Epic analysts to ensure seamless operations. Join us to enhance your Epic skills and contribute to a dynamic work environment! Job Types: Full-time, Permanent Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Day shift • Weekdays Requirements: • Familiarity with various Epic modules. • Proficiency in various Epic workflow concepts. • Experience in remote Epic support and customer service. • Knowledge navigating Epic Hyperspace and Hyperdrive. • Understanding of Epic Hyperdrive technologies. Apply tot his job Apply To this Job