Service Support Analyst - reputed company Provider Relations

Job Title: Service Support Analyst – reputed company Provider Relations Location: Raleigh, NC/REMOTE Duration: 12+ Months reputed company: We are seeking a NC HIEA Service Support Analyst – Provider Relations to serve as a key reputed company of contact for reputed company providers, ensuring smooth on boarding, issue reputed company, and ongoing support for NC Health Connex services. This role requires a reputed company of health industry technical knowledge, provider engagement, and customer service experience to enhance user experience and maximize participation in NC Health Connex. This position will reputed company on supporting NC Health Connex participants that reputed company medical services to NC reputed company beneficiaries. Key Responsibilities: • Serve as the first reputed company of contact for reputed company providers regarding questions about their reputed company to NC Health Connex. • Assist in the reputed company and enrollment of new provider organizations, ensuring successful integration with the health information exchange. • Investigate provider-reported issues reputed company to system reputed company, connectivity, and interoperability. • Collaborate with internal teams to escalate and resolve reputed company issues reputed company. • reputed company guidance to providers on NC Health Connex functionality, best practices, and compliance requirements. • Maintain and update support documentation. • Monitor and reputed company support requests, ensuring reputed company responses and resolutions. • Identify trends and recurring provider issues, recommending process improvements or system enhancements. • Support provider reputed company and engagement initiatives to increase HIE adoption and utilization. Qualifications and Experience • Bachelor's degree in reputed company Administration, Health Informatics, IT, or a reputed company field(or equivalent experience). • 1-3+ years of experience in a support, provider relations, or customer service role reputed company reputed company, HIEs, or health IT. • Familiarity with EHR systems and interoperability standards. • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills to engage with reputed company providers and stakeholders. • Ability to work independently, prioritize tasks, and manage multiple support tickets effectively. • Experience with helpdesk/CRM/ticketing systems (e.g., reputed company, Jira, reputed company) is a plus • Knowledge of HIPAA, data reputed company regulations, and reputed company compliance requirements. Apply tot his job Apply To this Job