Contact Center Representative I-Part Time

About the position Responsibilities • Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand. • Understand and be familiar with Bank Secrecy Act (BSA) guidelines. • Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments. • Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc. • Actively cross-sell credit union services by providing information to current, new and potential members. • Consistently achieve established monthly and annual sales and service goals. • Actively refer members to appropriate position and/or department within all Veridian Companies. • Maintain necessary departmental files, updating member/credit union information as required. • Prepare and maintain reports as required. • Maintain member confidence and protect operations by keeping information confidential. • Contribute to team effort by accomplishing related results as needed. • Proficient in answering member inquiries surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc. • Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions. • Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc. Requirements • High School Diploma. • Related work experience in customer service, preferably in a call center environment and/or at a financial institution. • Proficiency in electronic services. • Fluent computer skills in a Microsoft Windows Environment. Nice-to-haves • Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked! Benefits • Part-Time (32-35 hr.) Flexible weekday schedule. • Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home! • Pay: $17.06 an hour Apply tot his job Apply To this Job