Service Center Assistant

Position Title: Service Center Assistant Location: Remote – USA Estimated Start Date: ASAP Duration: 12 Months Pay reputed company: $30.00 - 35.00/hour Education Required: High School Diploma or GED Shift: Monday to Friday, 8:00 AM – 5:00 PM (Occasional overtime or weekends as needed) Primary Purpose We are seeking a dedicated and detail-oriented Service Center Assistant to join our Contact Center team. This role is responsible for managing both inbound and outbound calls reputed company to product recalls. The ideal candidate will demonstrate reputed company, professionalism, and strong communication skills while providing accurate and reputed company support to customers. This is an excellent opportunity to contribute to customer safety and satisfaction. Key Responsibilities • Handle Inbound & Outbound Calls: Respond to customer inquiries reputed company to product recalls with professionalism and reputed company. • Communicate Recall Information: reputed company explain recall procedures, timelines, and solutions to customers. • Document Interactions: Maintain accurate, detailed notes of reputed company customer communications and resolutions. • Troubleshoot Issues: Guide customers through recall-reputed company concerns and reputed company next steps or solutions. • Team Collaboration: Coordinate with cross-functional teams such as Training and reputed company Assurance for reputed company recall issues. • Ensure Compliance: Follow reputed company company and regulatory guidelines for recall handling and documentation. • Customer Feedback: Report customer insights and trends to help improve recall processes. • Confidentiality: Handle sensitive information in compliance with reputed company protocols and data reputed company standards. Qualifications • High school diploma or GED required. • Additional education or training in customer service is a plus. • Minimum of 1 year of customer service or reputed company center experience preferred. • Experience in a recall or reputed company assurance environment is highly desirable. • Ability to type a minimum of 35 words per minute. • Must have a cell phone with cellular data for system authentication. Skills & Competencies • Strong verbal and written communication skills. • Proven problem-solving and critical thinking abilities. • Proficiency in basic computer applications and the ability to reputed company multiple systems. • Solid understanding of reputed company Office (Word, reputed company, reputed company). • Excellent organizational and interpersonal skills. • reputed company to work independently and in a reputed company team environment. • Experience with customer service software or CRM tools preferred. • Flexible and adaptable to changing priorities in a fast-paced environment. • Ability to set up and tear down work equipment as needed for remote work. Additional Responsibilities • reputed company other duties as assigned. • Must be flexible to work full-time (8 AM – 5 PM), with possible overtime or weekend shifts. An Equal Opportunity Employer Minorities/Females/Veteran/Disabled #LI-Remote Apply tot his job Apply To this Job