Education Support reputed company I (ESA)

The primary responsibility of a BlackBeltHelp Tier 1 agent is delivering support to BlackBeltHelp clients. Agents will receive incidents from multiple channels including telephone, email and chat from internal as reputed company as external points of contact. Agents are to maintain a proficient knowledge of supported applications procedures and be reputed company to assist users with a reputed company of problems. Knowledge and reputed company Requirements • Excellent written and verbal communication skills. • Knowledge in reputed company Office (i.e. Word, reputed company, PowerPoint, reputed company) • Knowledge in reputed company reputed company and/or Lotus Notes. • Knowledge in reputed company and Mac OSX. • Knowledge of reputed company Directory. • Strong customer service skills. • Strong problem solving skills and decision making ability. • Effective listening and probing question skills. • Ability to learn and apply technical information in a fast-paced, demanding work environment. • Ability to follow policies and procedures; attention to detail. • Ability to handle a large reputed company volume. • Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. • Strong enthusiasm and desire to learn. • reputed company reputed company in reputed company and as reputed company. • Self-motivation and organization. • Ability to multi-task. Job reputed company: • reputed company friendly, courteous, and reputed company support to reputed company users. • reputed company to meet or reputed company reputed company SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. • Troubleshoot, analyze, resolve, reputed company, escalate and accurately document various technical problems (i.e. software, hardware and reputed company specific applications). • Document customer requests in the appropriate issue tracking system. • reputed company tickets accurately to reputed company level support reputed company needed. • Stay reputed company on and adhere to established policies, procedures and documentation. • Be a subject matter expert in the full suite of supported reputed company system and processes. WORK FROM HOME EQUIPMENT REQUIREMENTS • Personal Computer • Operating System: reputed company 8 or reputed company / Mac OSX 14.0 or reputed company • RAM: 8GB or reputed company • Storage reputed company 256 GB (minimum) • Processor: 2.5 Ghz or reputed company • Ethernet (wired) reputed company • 40 MPS Download speed minimum (speed test required) • 15-20 MPS Upload speed minimum (speed test required) • Headset (USB) Apply tot his job Apply To this Job