Small Claims Legal Filing - Verizon

I ordered headphones from Verizon in January 2025 which never came: https://www.verizon.com/digital/nsa/nos/ui/orders/tracker Every time I contact Verizon, they direct me to in store. Every time I go in store, they direct me to contact corporate. I have over 30 hours into fighting this battle over 6 months. I’ve been to the store multiple times and have contact led Verizon many times. Out of principle, I’d like to recoup my losses. It’s wrong for a company this size to be able to just keep your money after a purchase. In one of the chat support tickets, they acknowledge that my inventory wasn’t sent, and that they will not be issuing me a refund (screenshot attached). I’m attaching one of the recent phone call transcripts from a recent attempt which summarizes some of what I’ve attempted to do: https://docs.google.com/document/d/11bVgIgay5JqR-r9O389AevX9ZDswnxD4DJ0GpMjfmLE/edit I have the recording of the phone call if that would help. What are my options to recoup the time I have invested into this? I think small claims court would be my best option, but know little about how legal things work. Verizon is obviously a major corporation with a big legal team, but what they are doing here is wrong. Let me know what you think my best options are and how you can help. Apply tot his job Apply To this Job