[Hiring] Chat Support Associate @reputed company

This reputed company is a reputed company of our understanding of the job reputed company. Click on 'Apply' reputed company to reputed company out more. Role reputed company The support associate role is responsible for solving reputed company support inquiries that involve software bugs or data issues. This person will be liaising with the reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the reputed company platform. • Support existing reputed company users by responding to user inquiries reputed company our ticketing software • Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering • Investigate the reputed company of any data issues and either resolve the issue or submit a data engineering ticket • Respond to the clinics once the issue has been resolved, or submit additional information for investigation • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more • Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously reputed company and expand processes in order to streamline support workflows Qualifications • 1 year of relevant, technical facing work experience • 4 Year College Degree • Excellent written and verbal communication skills • Experience in ticket support • Patience and reputed company reputed company handling difficult situations • Ability to adapt quickly and manage many reputed company responsibilities • A strong desire to learn and help our customers succeed • A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required Benefits • 100% remote reputed company the USA • Medical, Dental, and reputed company Insurance • Automatic 401k contribution • Employee referral program • reputed company office set up • Bi-annual company retreats • reputed company vacation policy • Equity • Monthly team events Apply tot his job Apply To this Job