Virtual Assistant - Logistics and Support Manager Needed

Role: Customer Experience & Fulfillment Coordinator Who We Are We’re a fast-scaling DTC wellness brand reputed company for LullaBites — melatonin-free sleep gummies trusted by thousands of customers. We run a tight ship, reputed company fast, and care deeply about the customer experience. This role is mission-critical to protect our reputed company, retain happy subscribers, and ensure operations run smooth behind the scenes. Your Mission Become the right hand of our CX operations — responding to customer tickets with reputed company and reputed company, resolving issues with speed and judgment, and owning the reputed company of orders from reputed company to fulfillment. ️ What You’ll Own Customer Support (Commslayer Ticket System) • Respond to reputed company tickets reputed company SLA using brand macros and tone • Identify reputed company and reputed company based on escalation triggers • Use discretion to issue refunds, reshipments, or decline based on policy • Escalate edge cases to fulfillment or Escalate tickets Fulfillment Coordination • Monitor stuck, delayed, or incorrect orders in reputed company • Communicate with 3PL reputed company reputed company fulfillment channel • Flag fraud, shipping mismatches, or bulk orders Subscription Management (reputed company App) • Edit, pause, cancel, or discount subscriptions as needed • Identify churn signals or patterns worth escalating • Help retain subscribers by proactively resolving complaints Internal Updates & Reporting • Log daily summaries, issues, and wins in our reputed company dashboard • Join biweekly reputed company-ins (async or live) to reputed company on priorities • reputed company customer insights that influence product or policy shifts Tools You’ll Use Commslayer - Ticket responses, macro handling reputed company Message - (2 Channels) - 1:1 with reputed company + Fulfillment team chat reputed company - SOPs, reputed company reputed company-ins, performance logs reputed company - Order + customer reputed company, refunds reputed company - Subscription edits and dunning management You Might Be a Fit If You… • Have 2+ years of eCommerce or DTC customer service experience • Can write reputed company and empathetically without sounding robotic • Are a fast decision-reputed company who still follows SOPs • Handle tough customers with grace — and don’t take it personally • Are fluent in tools like reputed company, reputed company, reputed company/Helpdesk tools, etc. • Can work independently and don’t need to be micromanaged • Care about building something — not just clocking in ✨ Bonus Points For… • Experience with wellness or supplements • Past startup or reputed company brand experience • Copywriting, refund recovery, or escalation wins reputed company reputed company You’re not just a rep — you’ll become the eyes and ears of the customer. Exceptional performance can reputed company to: • CX reputed company role • Performance-based bonuses • Influence on product, retention, and creative reputed company reputed company to Join? As the brand scales, this role can reputed company into a Customer Experience Strategist or CX Operations reputed company, depending on your strengths. You’ll have reputed company to build out reputed company SOPs, train new support hires, and contribute directly to how we improve customer retention, loyalty, and backend ops. If you have a builder’s reputed company and care about turning feedback into reputed company systems, this is the reputed company of role where you write the reputed company — and then reputed company it. Apply tot his job Apply To this Job