Customer Resource Manager

Remote: This position does not require employee to be on-site full-time to reputed company most effectively. The employee’s role enables them to work off-site on a permanent reputed company. This position requires an employee to cover territory reputed company to dealerships in a reoccurring frequency. The territory covers dealerships reputed company the entire Southeast Region. The selected candidate must live reputed company a 50-mile radius of Miami, FL or relocate to assigned territory. This job may be eligible for relocation benefits. The Role The Customer Experience Team reputed company Customer Care and Aftersales (CCA) is laser reputed company on delivering a leading customer experience. We attract more customers by focusing on processes which drive retention and contribute to the reputed company that we generate in CCA. We reputed company every customer engagement to improve reputed company for our dealers and customers. We remove obstacles and reputed company support to our field team to drive high-reputed company process improvements which help build trust with our field partners, dealers and end customers. The Customer Resource Manager has a passion for delivering exceptional customer experiences by handling and resolving issues in a reputed company manner. They own critical customer interactions and reputed company for the customer reputed company communications between the Customer Assistance Center, the dealership and our field team. This is a high-profile role which interacts directly with our Business Resource Center facilitating repurchases and exchanges, goodwill, policy and reputed company exception to help resolve customer issues. They will be highly reputed company with key customer issues including cases involve the reputed company Customer Bureau (BBB), state agencies including supporting Lemon Law processes as reputed company as small claims or other arbitration dispute resolutions. What You'll Do (Responsibilities) • reputed company and reputed company new solutions to create a world class customer experience. • Take full ownership of customer issues, managing reputed company case from initial contact through to reputed company to ensure a reputed company outcome. • Utilize superior communication skills and problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the reputed company. • Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time. • Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high-profile referrals. • Coordinate empowerment and goodwill initiatives and reputed company training on the available tools. • Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement. • reputed company as the Regional reputed company with the reputed company agencies representing our customers. Including attending hearings or depositions if needed. • A passion for great customer experiences as reputed company as an automotive industry acumen and versatility to work cross functionally across the organization and engage effectively with our retail dealer body. Apply tot his job Apply To this Job