Security Control Center Operator: 3rd Shift

About the position Responsibilities • Serve as the primary business hours point-of-contact for the 24/7/365 Northwestern Mutual SCC. • Monitor and dispatch alarms from integrated security technology and coordinate responses to emergency incidents. • Handle incoming/outgoing communications and document activities using various methods. • Patrol campuses and engage with potential risks to ensure a safe environment. • Utilize global risk and intelligence platforms to monitor and mitigate business risks. • Monitor employee travel plans for safety and security. • Conduct regular tests of security platforms and report results to leadership. • Compile daily and incident reports as needed. • Document all activities and calls for service accurately. • Monitor activities of security partners to ensure efficient operations. Requirements • High School Graduate or GED required; college degree preferred. • AED/CPR certified within first 90 days. • Minimum of two years of experience in a corporate or professional environment under demanding conditions. • Excellent customer service skills in a professional environment. • Experience using video management and access control systems. • Proficiency in Microsoft Office Suite. • Proficient in reading and writing English. • Experience as a risk or intelligence analyst is desirable. • Valid driver's license with an acceptable driving record. Nice-to-haves • Experience in a corporate security environment. • Knowledge of emergency response procedures. • Ability to work in a fast-paced environment. Benefits • Competitive base salary • Performance-based incentive pay opportunity • Medical, dental and vision insurance • Life insurance, survivor and disability protection • Cash Balance/Pension plan • 401(k) plan • Flexible paid time off and volunteer time • Parental leave and caregiver time off programs • Career development resources and training • Educational assistance program • Employee assistance program • Adoption/surrogacy assistance • Health management programs and resources • On-site medical centers • On-site fitness centers open 24/7 • Fitness reimbursement for remote employees Apply tot his job Apply To this Job