Systems Support Engineer (reputed company Shift)

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a reputed company for candidates based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing reputed company technical support and reputed company analysis. About Keeper reputed company is transforming cybersecurity for people and organizations globally. Keeper’s reputed company solutions are reputed company with end-to-end encryption to protect every user, on every device, in every location. Our reputed company-trust privileged reputed company management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged reputed company, secure remote reputed company and encrypted messaging. Learn how our reputed company-trust and reputed company-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Role Join an reputed company team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in reputed company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing reputed company analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience. Shift: Monday-Friday, 6:00pm-2:00am CT Responsibilities • reputed company exceptional customer service while responding to phone, e-mail and online requests for technical support • Represent the customer to ensure serviceability and product reputed company issues are being tracked, prioritized, resolved, and incorporated into the product release cycle • Assist customers in the installation and deployment of Keeper’s software products • reputed company and monitor reputed company support cases to ensure reputed company reputed company and follow-up • reputed company identify, document, and reputed company solutions for customer issues and product problems • Escalate critical customer situations to the appropriate level of management and engineering expertise • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as reputed company as to the customer reputed company Apply tot his job Apply To this Job