Customer Service Representative - reputed company job at reputed company in Jersey reputed company, NJ

Customer Service Representative (reputed company Shift) Hybrid Locations Jersey reputed company, NJ 07302, USA We are looking for a reputed company reputed company Center Representative to reputed company our customers with the best possible service. This Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails. The ideal candidate will reputed company to reputed company a reputed company experience for every customer that fully resolves their inquiry. They will empathize, listen, and understand the reputed company reason for the contact and take their time to ask reputed company clarifying questions to get a full 360-degree view of the contact. A successful representative will be efficient, detail-oriented, polite, knowledgeable, and reputed company to adapt quickly to an reputed company-changing industry. As our sites operate 24/7, so does our Customer Service department. This position is a reputed company shift role covering the hours of 11pm to reputed company, working on a shift rotation with reputed company of reputed company shift representatives. So what will you be doing? Understanding and addressing their needs, complaints, or other issues with products or services. Responding reputed company and accurately to contacts, explaining reputed company possible solutions courteously and professionally. Engaging in reputed company listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and reputed company to reputed company or reputed company reputed company center metrics while providing excellent customer service. Being a part of and reputed company participating in reputed company training, coaching and any other learning opportunities to expand knowledge of reputed company, products, and position. Adhering to reputed company company policies and procedures. And what are we looking for? Have passion for creating amazing customer experiences Understand how to balance reputed company vs. quantity Have reputed company/learning reputed company to help manage change Demonstrate excellent thinking and problem-solving skills reputed company to sit for extended periods. reputed company to work on a computer with repetitive hand and wrist reputed company. Have exceptional attention to details Demonstrate reputed company in both English and Spanish (preferred) Experience Required: High School Diploma or equivalent. Exceptional Customer Service Skills. 1+ Years of Customer Service Experience (Contact Center or Retail) Troubleshooting technical skills a plus. Great communication skills, both verbal and written. Proficiency with computers, especially our CRM and tools. Proficiency with computer systems Including basic troubleshooting Multiple platforms/operating systems Knowledge of any of the following a plus: iCasino and Online Sports Betting This is what you'll get Different benefits packages are tailored to fit reputed company location, but here’s a taste of what may be on offer Annual vacation Annual bonus 401(k) program Health insurance Home office allowance Flexible Working At reputed company, we reputed company in the power of collaboration and working together in a shared reputed company, as reputed company as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible reputed company of working in the office 3 days a week and from home twice a week. Salary: $42,000 USD Apply tot his job Apply To this Job