Customer Service Representative - Night job at Bally's Corporation in Jersey City, NJ

Customer Service Representative (Night Shift) Hybrid Locations Jersey City, NJ 07302, USA We are looking for a professional Call Center Representative to provide our customers with the best possible service. This Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails. The ideal candidate will seek to provide a positive experience for every customer that fully resolves their inquiry. They will empathize, listen, and understand the real reason for the contact and take their time to ask all clarifying questions to get a full 360-degree view of the contact. A successful representative will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry. As our sites operate 24/7, so does our Customer Service department. This position is a night shift role covering the hours of 11pm to 8am, working on a shift rotation with a team of night shift representatives. So what will you be doing? Understanding and addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients. Utilizing software, databases, scripts, and tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. Adhering to all company policies and procedures. And what are we looking for? Have passion for creating amazing customer experiences Understand how to balance quality vs. quantity Have growth/learning mindset to help manage change Demonstrate excellent thinking and problem-solving skills Able to sit for extended periods. Able to work on a computer with repetitive hand and wrist movement. Have exceptional attention to details Demonstrate fluency in both English and Spanish (preferred) Experience Required: High School Diploma or equivalent. Exceptional Customer Service Skills. 1+ Years of Customer Service Experience (Contact Center or Retail) Troubleshooting technical skills a plus. Great communication skills, both verbal and written. Proficiency with computers, especially our CRM and tools. Proficiency with computer systems Including basic troubleshooting Multiple platforms/operating systems Knowledge of any of the following a plus: iCasino and Online Sports Betting This is what you'll get Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer Annual vacation Annual bonus 401(k) program Health insurance Home office allowance Flexible Working At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week. Salary: $42,000 USD Apply tot his job Apply To this Job