Manager, Technical Training

Manager, Technical TrainingRemote, but successful candidate MUST live within a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, and VA). #LI-remoteSummary:Responsible for the design, development and delivery of customer service and technical training programs for the fiber optic and fixed wireless field operations teams. The training material will be focused on installation, repair, and physical network maintenance. The purpose of the position is to increase proficiency, productivity and development of the technical operations team and to ensure that other department employees stay current in regards to the field operations department's policies, procedures, and other broadband industry information.Duties and Responsibilities:Essential duties and responsibilities include the following:Develop and implement technical training programs to all new and existing broadband technicians to include required technical skills, technical knowledge, safety requirements and customer service soft skillsDeveloping, and delivering ongoing training programs with technical management and supervisory team to increase proficiency, productivity and confidence throughout technical department with minimal negative impacts on system operationsDevelop and implement safety training for the operations departmentPromotes excellence by providing superior training services to every participant, placing primary importance on delivering superior customer serviceMaintains confidentiality and models company valuesDeveloping goals and objectives for training function that incorporates/adapts to changes in the broadband communication industryEstablishes and maintains knowledge of policies and procedures concerning safety, technical operations, and customer service objectivesEstablishes training-needs analysis and develops/delivers appropriate programsPerforms other duties as requiredWorks with other departments to develop and meet their training needsDeveloping, maintaining, and training on all regional and corporate operational policies and proceduresOn the Job field trainingPerforms other duties as requiredEmployee will be required to travel to all markets to conduct on-site training. 60%-70% travel will be requiredQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Associate's degree in related field or equivalent experience, i.e., NCTI Training Certifications; 5 or more years work experience with fiber optic service delivery. The ideal candidate will also have experience/training with active ethernet, GPON, and XGS PON fiber optic network architecture.Computer Skills:MSOffice software, build and manage training database and other software as required.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:Regularly required to talk and hearFrequently required to sit, stand, bend at the knees and waist and walkRequired to use hands to type, handle objects and paperworkRequired to raise his/her arms overhead to work, reach, and carryRequired to use close vision and be able to focus and see colorsOccasionally required to climbOccasionally required to lift and carry objects up to 30 lbs and ladders up to 75 lbsRequired to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrierThe employee works in an indoor office environment and will work out of doors, in all types of weather and on uneven terrain. Overtime may be required.Benefits:Point Broadband offers a competitive salary, cash bonus, and equity in a stable and fast-growing business.Medical (3 plans to choose from), Dental and VisionShort Term Disability Flexible Spending AccountsCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffShare the Care Paid Time OffPaid HolidaysUniform/Boot allowance *Applicable by Position*Cell Phone Allowance *Applicable by Position*Career Progression OpportunitiesDiscounted Broadband Services *Where Applicable* Point Broadband is an equal opportunity employer. For further information, please visit: EEO is the Law Poster | U.S. Equal Employment Opportunity Commission Apply tot his job Apply To this Job