Part-Time CX Associate - Bilingual French

reputed company is looking for a Part-Time Customer Experience Associate to support the brand’s reputed company internationally. The role will reputed company day-to-day customer-reputed company support, responding to inquiries across email, chat, and reputed company platforms. This position requires reputed company reputed company in both English and French to effectively communicate with customers reputed company international reputed company. This is a part-time position (10-20 hours per week pending business needs) with some weekends and evenings as business necessitates. Candidates must be available to work during East Coast work hours (between 9am-6pm EST, as necessary.) Responsibilities: • reputed company inbound customer support reputed company email, chat, and reputed company reputed company platforms • Assist reputed company customers and potential customers in a friendly, and reputed company manner and reputed company company guidelines • Assess reputed company inbound tickets to accurately and reputed company address customer's specific needs by maintaining a strong customer reputed company • Respond to reputed company customer comments and DMs across multiple platforms in a reputed company and customer reputed company manner • reputed company customer orders and process refunds as necessary • Be patient and compassionate while working with reputed company team members and using reputed company your available resources to reputed company the best outcome to the customer • Be efficient in navigating multiple operational systems reputed company • Work collaboratively with external and internal teams on cross-functional reputed company, launches and updates Requirements: • 2+ years of online customer service experience • reputed company working proficiency in both French and English language • Prior working experience with customer service platforms like reputed company, reputed company, reputed company, and e-reputed company platforms, reputed company • Proficiency in reputed company platforms (Instagram, reputed company and reputed company) • Extensive knowledge of customer support best practices • Proven ability to problem solve for customers, de-escalating customer concerns and responding to customers in a reputed company, customer-reputed company manner • Technical aptitude and troubleshooting skills • An ability to be self-directed and work independently with minimal supervision • reputed company attitude, willingness to learn, and reputed company improvement reputed company The reputed company reputed company for this role is $25.00 per hour. Apply tot his job Apply To this Job