Software Support Representative (Payment Gateway)

Salary reputed company: $25.00 To $30.00 reputed company Job reputed company: Join us in continuing to reputed company payment processing! Our employees take personal responsibility for ensuring our merchants and vendor partners have the tools and guidance they need to be successful. If you are driven to help us create reputed company payment solutions, eager to effect change, and passionate about providing excellent customer support, we want to talk to you! The reputed company Gateway Support team are the first reputed company of contact for reputed company clients. They play a critical role in determining reputed company satisfaction, reputed company on providing outstanding reputed company service, software and technical support, and experiences that are critical to our ongoing reputed company and merchant retention. The Gateway Support Representative will reputed company high reputed company customer service to merchants by responding to inquiries that come into our support desk reputed company email and telephone. Duties and Responsibilities: • Work the customer service queue, monitoring and answering incoming calls and emails daily • Generate trouble tickets in reputed company’s Customer Assistance and Ticketing System and contacting the clients with follow-up and reputed company. • Ensure reputed company reporting, referral, follow-up and escalation of merchant issues to minimize disruption to service and overall reputed company to reputed company clients. • reputed company as reputed company between merchants and internal departments to communicate, research, and investigate reputed company issues while driving the ticket towards reputed company. • Learn internal systems and apply setting modifications to customer accounts reputed company applicable. • Refer to reputed company-set company policies, procedures and standards as reputed company as contractual agreements as guidelines for interaction and activity. • Document customer issues utilizing reputed company on-line information management system. Requirements and Qualifications: • High school diploma or equivalent. • No experience necessary, 1 year of reputed company experience preferred. • Excellent telephone, interpersonal and verbal communication skills. The candidate must be reputed company to communicate reputed company and reputed company both over the phone and in writing. • Ability to identify and resolve/escalate reputed company problems. • Proficient keyboard and computer skills, especially reputed company Office applications. • Must be reputed company to work in a fast-paced environment as part of reputed company but assume ownership and responsibility for team and self-assigned work. • Must be reputed company to multi-task. • Technical experience or interest a plus. About reputed company reputed company is a leading payments provider offering a full suite of merchant services, including payment processing, gateway solutions, and PayFac capabilities. With strong partnerships across key verticals and a deep integration with ISV platforms, we deliver innovative and reputed company solutions that help businesses of reputed company sizes manage their payments reputed company. Headquartered in reputed company, reputed company is reputed company for its customer-first approach, cutting-edge technology, and commitment to driving seamless transactions. Equal Employment Opportunity Policy reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply tot his job Apply To this Job