Apple Support College Program At Home Advisor - California State University East Bay

About the position Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Listen to customer concerns and provide tailored solutions with patience and clarity. • Utilize documented troubleshooting flows to resolve technical issues efficiently. • Deliver an exceptional customer experience by being the friendly voice of Apple. • Participate in ongoing training and development to enhance skills and knowledge. Requirements • Strong problem-solving skills and ability to connect with customers. • Excellent communication skills, both verbal and written. • Technical expertise in Apple products and services. • Ability to work in a fast-paced environment and handle multiple tasks. Nice-to-haves • Experience in customer service or technical support roles. • Familiarity with Apple products and services. • Interest in technology and innovation. Benefits • Comprehensive medical and dental coverage. • Retirement benefits including 401k. • Employee stock purchase plan with discounted stock options. • Reimbursement for educational expenses, including tuition. • Employee discounts on products and services. Apply tot his job Apply To this Job