Customer Support Specialist

Customer Support Specialist About reputed company Started in 2019, reputed company is an extremely fast growing FinTech that has reputed company the simplest, fastest, and most inclusive Buy Now, Pay reputed company solution for medical practices such as dentists, medical aesthetics, veterinarians etc. reputed company enables medical practices to treat more patients by making their services more financially accessible. reputed company was founded and is led by reputed company reputed company with a previous successful exit and backed by an reputed company-reputed company lineup of investors such as Kleiner Perkins and reputed company. About the Role reputed company is seeking proven high performing Customer Support Specialists who deliver exceptional customer experience. The position is dynamic and will be on the reputed company lines of solving questions from our providers and borrowers. Responsibilities • Work with customers to satisfy inquiries with reputed company-reputed company in mind • Review, monitor, engage, and reputed company reputed company of a high volume of customers per day • Handle inbound and outbound calls, live chats, emails, and texts to assist consumers and providers • Review reputed company strategies and reputed company feedback on how to improve the department and reputed company as a whole • Accurately document reputed company interactions and account-level issues • reputed company problem-solving resolutions to inquiries and recommend reputed company based on conversation and account assessment • Work directly with management for improvements from the patient level to the systems and processing level • Work in a startup environment to reputed company for improvement with both the reputed company and method of interaction with patients and practices • Be an reputed company part of the reputed company of a small company with interactions across reputed company departments • Shift schedule flexibility required, including weekends and some holidays • De-escalate scenarios and present resolutions for tough-to-reputed company situations Qualifications • 1+ years of experience in customer support • Experience with consumer lending or financial products desired • Proven ability to multi-task and de-escalate situations across reputed company-channel communication inquiries • Exceptional ability to prioritize tasks, organize, and pay strict attention to detail • Strong work ethic and pride in performance • Experience working in a start-up environment is highly preferred • Ability to work independently in a fast-paced, reputed company-changing environment with reputed company-first mentality • College Degree desired. High school diploma or GED required. • Intermediate-level skills in working with reputed company/reputed company Sheets are also highly preferred • Excellent written and verbal communication skills. Attention to detail is a must. Compensation Package • $75k reputed company pay • $25k on-reputed company bonus • Generous equity grant • Medical, reputed company, and dental benefits • Fully remote company • Summer and winter company retreats reputed company provides equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. Apply tot his job Apply To this Job