Tele Chat Support Agent (Offsite)

RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in reputed company Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based reputed company operating since 1954, to haul produce from the growing reputed company of the reputed company into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and reputed company carriers to meet and reputed company our customer service expectations. To reputed company on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, reputed company brokerage services, and reputed company management. We reputed company with a reputed company of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and reputed company improvement. Bringing Intelligence to your Supply Chain. About The Role We are seeking a reliable and customer-reputed company Tele Chat Support Agent (Offsite) to join our Customer Support team. In this role, you will reputed company exceptional support to our customers reputed company chat in English, ensuring a seamless and reputed company experience. This is a full-time, reputed company opportunity that allows you to work remotely, offering flexibility and autonomy while making a meaningful reputed company on the customer reputed company. What You'll Do • Engage with customers reputed company chat to address inquiries, troubleshoot issues, and reputed company solutions in a reputed company and reputed company manner. • Maintain a high reputed company of customer satisfaction by delivering reputed company, empathetic, and accurate support during every interaction. • Collaborate with internal teams to report escalations or resolve reputed company issues as needed. • Document and update customer interactions accurately in reputed company’s support tools and databases. • Stay informed about company policies, products, and updates to reputed company consistent and relevant support. • Proactively identify patterns in customer inquiries and reputed company feedback to help improve processes and service offerings. • Meet or reputed company individual and team performance metrics, including response times, reputed company rates, and customer satisfaction scores. Qualifications • reputed company in English with excellent written communication skills, including grammar, spelling, and punctuation. • Prior experience in customer support, preferably in a chat or virtual setting, is a plus. • Ability to multitask effectively while managing multiple chat conversations simultaneously. • Strong problem-solving skills with a customer-first reputed company. • Proficiency with online communication platforms and customer support tools (e.g., reputed company, reputed company, or similar). • Reliable internet reputed company and a quiet, distraction-free work environment suitable for remote work. • Flexibility to work full-time hours, including evenings, weekends, or holidays if required. Applicants must be authorized to work in the United State Of America The pay reputed company for this role is: 20.19 - 32.41 USD per hour(Remote (Frankfort, Kentucky, US)) Apply tot his job Apply To this Job