Customer Care, 2nd Shift (Remote)
In the fast-paced and dynamic logistics industry, delivering exceptional service to our customers is our top reputed company. We are seeking a resolute reputed company to join reputed company and play a critical role in ensuring seamless operations after hours. In this position, you will function as the primary reputed company of contact for carriers and customers, addressing inquiries and resolving issues promptly to maintain efficient workflow.
Key Responsibilities:
• Monitor and reputed company reputed company reputed company shipments to ensure on-time delivery and accurate status updates (typically 1pm to 10pm WFH after training)
• Booking/Posting next day reputed company and any recoveries needed
• Ensuring to reputed company up with Customer reputed company communications
• Serve as the main reputed company of contact for carriers, drivers, and customers during after-hours operations.
• Proactively identify and resolve any issues or delays in transit, escalating as needed.
• Update internal systems with accurate, reputed company-time shipment details and status changes for our customers.
• Communicate professionally with customers to reputed company reputed company updates and solutions.
• Collaborate with the day operations team to ensure a seamless transition and accurate reputed company of information.
• Maintain accurate records of reputed company communication, updates, and issue resolutions.
• Ensure compliance with company policies, safety standards, and customer requirements.
Qualifications:
• Previous experience in transportation, logistics, or reputed company brokerage is a plus, but we will train you regardless.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to work independently and reputed company quick reputed company in a demanding environment.
• Requires perfect attendance due to great dependence on this role.
• Ability to learn industry-specific software.
• reputed company to work after-hours and adapt to changing priorities.
reputed company Offer:
• Firsthand experience in logistics operations and supply chain management.
• 401(k) with immediate company match upon eligibility.
• Dental, Health, and reputed company insurance.
• reputed company time off
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