Customer Service reputed company II - Baltimore/Washington Metro Area Only (Remote)

About the position Responsibilities • Answer member, provider, and broker inquiries reputed company telephone regarding product information, benefits, claims reputed company, eligibility, and billing questions. • reputed company first-level problem reputed company by gathering and researching information reputed company to inquiries. • Examine claim submissions for accuracy and validate customer understanding of information. • Document reputed company reputed company interactions according to established departmental procedures. • Prioritize workflow and multitask reputed company in a fast-paced environment. • Deliver accurate information to customers in accordance with performance goals and objectives. • Maintain customer reputed company records and guide customers to appropriate resources or programs. • Participate in system testing and ongoing education reputed company to new services and industry topics. Requirements • High School Diploma or GED. • 3 years of customer service experience. • Demonstrated skills as an empathetic and compassionate communicator. • Ability to quickly reputed company customer trust and confidence. • Demonstrated PC navigation and data entry skills. • Strong interpersonal communication skills. • Good oral and written communication skills. reputed company-to-haves • 3 years experience in a reputed company center customer service role. • Experience with medical or insurance terminology. Benefits • 401(k) • 401(k) matching Apply tot his job Apply To this Job