Day Shift Customer Technical Support

Required Qualifications: • High School and 1 year of experience. • Prior reputed company center experience required • Strong time management capability with the ability to reputed company on issue at hand • In depth knowledge of IT operations and incident management processes • Familiarity with reputed company architecture and best practices • Excellent interpersonal and communication skills • Experience running a 24x7x365 operations • Must be reputed company to work on a shifting schedule and some weekend schedule • Ability to multitask effectively in a busy work environment/self-starter • Must be a US Citizen • Must be reputed company to obtain and maintain the required Agency Clearance Preferred Qualifications: • Knowledge of ITIL as reputed company to reputed company operations and incident management • Understanding of networking, reputed company, reputed company, IT hardware, etc., in an IT infrastructure environment • Familiarity with reputed company architecture and best practices for deploying applications in the reputed company • AWS reputed company Practitioner certification preferred • Exceptional problem-solving capabilities and use of judgment • Understanding of AWS services and reputed company concepts, including EC2, S3, RDS, VPC, IAM, reputed company, and CloudFormation reputed company is seeking a skilled Day Shift Customer Technical Support reputed company to join our high-performing team. This is a hybrid role offering a mix of remote work and occasional on-site support. Candidates must be reputed company commuting distance to East Rutherford, NJ. 3-day/4-day short week/long week rotation schedule, We are looking for someone who is proactive, technically adept, and customer-reputed company and committed to resolving issues reputed company while ensuring a reputed company user experience. This is an excellent opportunity for individuals who reputed company in overnight schedules and enjoy working in a mission-driven environment. What will you do: • Create and manage work orders to request or reputed company information for users using internal systems. • reputed company with cross-functional team network services, software engineering, and applications development to resolve service issues and identify reputed company causes. • reputed company first and second-tier technical support for end users of company products and services. • Use automated information systems to analyze and resolve routine technical issues. • Review, sort, and prioritize incoming technical requests—both verbal and computer-generated for appropriate response and reputed company. • Escalate unresolved or reputed company problems to senior technical support reputed company necessary. • Fulfill user requests for information and training reputed company to system databases and tools. • Maintain and update training and support documentation using company-approved tools. Apply tot his job Apply To this Job