Customer Service Representative – Order Support

About English Georgian America English Georgian America is a leading online retailer of luxury furniture and decor. We serve a global clientele—including top interior designers and private collectors—offering both in-stock and custom pieces. Renowned for our commitment to craftsmanship, bespoke design, and exceptional service, we are a trusted resource for timeless interiors and refined living. Position Summary We’re looking for a reliable and detail-oriented Ecommerce Support Specialist to assist with backend operations and day-to-day tasks. In this full-time, in-office role, you'll handle order entry, shipping coordination, and basic administrative duties to help ensure smooth ecommerce operations. You'll work directly with the company owner in a hands-on, small-office environment. Key Responsibilities Order Processing & Management • Enter and update customer orders accurately • Confirm custom product specifications and timelines • Monitor order status and manage records for tracking and delivery Shipping & Fulfillment Support • Communicate with suppliers, warehouses, and carriers • Track shipments and resolve delivery issues • Keep order details up to date and customers informed as needed Administrative & Operational Support • Maintain files, documentation, and internal systems • Assist with reporting, project tracking, and general tasks • Work with ownership to help prioritize tasks and maintain workflow Required Qualifications • Strong attention to detail and organizational skills • Clear written communication and follow-through • Experience using online tools and cloud-based platforms • Ability to manage multiple tasks with accuracy • Dependable and self-motivated Preferred Experience • 3+ years in ecommerce, order entry, or administrative support • Familiarity with Shopify, QuickBooks, or Google Workspace • Experience in shipping, logistics, or back-office operations • Experience or Interest in home furnishings or interior design (a plus) Please email your resume and cover letter outlining your experience and interest in the role to careers@englishgeorgianamerica.com. Subject line: Ecommerce Support Specialist – Application Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: • Flexible schedule • Paid time off Ability to Commute: • Westwood, NJ 07675 (Required) Work Location: In person Apply tot his job Apply To this Job