Customer Service Representative/Dispatcher

Job Description: Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time. As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers. Responsibilities: · Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives. · Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures. · Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values. · Ensure compliance with specified contract metrics and terms. · Maintain high standards for all operational activities. · Support contract drivers and customers daily. · Monitor routes and provide all interested parties with updates related to delivery orders and escalations. · Handle inbound and outbound calls throughout the scheduled shift. · Conduct truck check-in and loadout throughout the week. · Update various reports and trackers. · Conduct inventory audits or dock checks. · Provide world-class customer service. Requirements: · 1+ years of customer service experience. · Experience with Microsoft Office (Excel and Outlook preferred). · Excellent communication skills. · Schedule flexibility. · Positive attitude. Job Type: Full-Time, Non-Exempt Benefits: · 401(k) · Dental insurance · Health insurance · Paid time off · Vision insurance Schedule: · Based on market requirements and needs. · Holiday availability. · Weekend availability. Ability to Commute/Relocate: · Reliably commute or planning to relocate before starting work (Required). Work Location: In person Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person Apply tot his job Apply To this Job