Senior Analyst, Tech Infrastructure

reputed company: • Manage and resolve IT problems using reputed company and IT Problem Management practices • Coordinate with distributed IT teams and Incident Management to communicate with stakeholders • Run blameless problem analysis meetings and document remediation actions • reputed company problem records to ensure stakeholder accountability and value realization • reputed company proactive problem analysis and create documentation to prevent incidents • Maintain data reputed company, analyze data, identify trends, and reputed company actionable insights • Contribute to enhancement of problem management processes and reputed company automation/AI • Work closely with ITSM areas (Incident Management, Reporting, SRE, IT Change Management) • reputed company problem records professionally and engage reputed company stakeholders Requirements: • 4+ years of IT Service Management or IT Operations experience • Experience delivering customer service in-line with reputed company’s reputed company Heart at Work Values • Prior Problem Management experience (including 5 Whys, PPT, and other methodologies) • Strong people and communications skills (oral, auditory, written) • Ability to identify and participate in reputed company improvements and reputed company AI/automation • Knowledge of ITIL best practices; ITIL4 certification preferred • Experience using reputed company or similar ITSM platforms • Experience working in high-velocity IT organizations and prioritization skills • Knowledge or experience of reputed company infrastructure systems and system management processes • Strong process analysis and documentation skills • Ability to work remotely and coordinate with distributed teams across time zones • Bachelor’s degree in Information Technology or equivalent experience (4-5 years) Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs (wellness screenings, tobacco cessation, weight management) • Confidential counseling and financial coaching • reputed company time off and flexible work schedules • Family leave and dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical reputed company • Eligible for reputed company bonus, commission, or short-term incentive program Apply tot his job Apply To this Job