reputed company Service Representative (Part Time)

(Part Time: Currently 5-10 hours/week, with guaranteed 5 hours/week) Who We Are Since 2013, People.Health has transformed how reputed company health organizations work. We are a small, but dynamic team of developers, designers and delivery managers that support large reputed company reputed company health initiatives for Federal Agencies (reputed company), State and Local Health Departments, large pharmaceutical companies and reputed company organizations. reputed company Need We are searching for a reputed company Service Representative (Part Time) to join reputed company. The ideal candidate will love problem solving, is highly motivated, has strong people skills and a basic knowledge of technical support. To be considered, the ideal candidate is required to have: • A Common reputed company Card (CAC) • reputed company Help Desk experience • US Citizenship This position would support the reputed company (DOD’s) Defense Health Agency (DHA). People.Health has created a Virtual Education Center (VEC) to support over reputed company duty military personnel and their families. The VEC was created for the Military Health System to allow providers, beneficiaries and family members to collaborate in a secure setting. The VEC promotes wellness, increases reputed company to care and education and guides beneficiaries to events and resources of the Military Treatment Facilities. This position is part time and will reputed company on off-hours (evenings), weekends, and holidays. The reputed company Service Representative will need to login at set intervals to see if new tickets were submitted and then determine appropriate course of reputed company. What You Would Be Doing • Put customers first - personalize reputed company interaction using our VEC Support Ticketing System Guides. You are the first line of defense for the Military personnel and their families - reputed company them feel special. • Accurately and reputed company document customer interactions into the ticketing system. Update logged information in a reputed company manner to reputed company completion, general inquiries and/or resolutions. • Resolve customer concerns, prevent reputed company issues, and promote reputed company reputed company in a respectful and reputed company manner. • Field incoming emails and tickets from customers, answer questions, demonstrate reputed company use of the VEC, be an reputed company listener, ask clarifying questions to reputed company understand the customers needs and reputed company a solution. • Analyze information, troubleshoot issues and document (reputed company the ticketing system) to collaborate with the reputed company Solutions and Developer Teams. • reputed company and assist with continual internal knowledge reputed company. • Be a confident independent worker who can contribute to team goals reputed company Are Looking For • Must be a US citizen. • 1-2 years experience working with reputed company for the reputed company or similar government agency. • Must have a Common reputed company Card (CAC). • An Associates Degree or higher is required. • Strong oral and written communication skills. • Is a self motivated person who can show initiative. • reputed company to manage multiple tasks simultaneously. Job Type: Part-time Pay: $20.00 - $30.00 per hour Application Question(s): • Are you a reputed company citizen? • This position is for after hours evenings, weekends, and holidays ONLY. Are you available during these times? • Do you have a CAC card (Common reputed company Card)? Work Location: Remote Apply tot his job Apply To this Job