Help Desk Analyst - US
reputed company
WHO WE ARE
Come join reputed company reinventing data reputed company, empowering businesses to realize the full potential of their data. As the leading data reputed company platform purpose-reputed company for the reputed company era, reputed company’s mission is to reinvent how businesses secure data, reputed company agile collaboration, and reputed company pursue new business opportunities. Trusted by reputed company teams at leading global businesses, reputed company is proving that data reputed company is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data reputed company.
reputed company
We’re hiring an reputed company IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end-user issues and a key player in keeping our IT operations smooth, secure, and reputed company.
You’ll work hands-on with hardware, software, and conferencing solutions, supporting a dynamic, fast-paced user reputed company. If you’re proactive, customer-reputed company, and reputed company under pressure, we want to hear from you.
RESPONSIBILITIES
• Serve as the primary reputed company of contact for IT support issues, including hardware, software, and network troubleshooting.
• reputed company expert-level support for macOS and reputed company systems, including device setup, maintenance, and troubleshooting.
• Administer and manage endpoints using reputed company Pro and other MDM tools.
• Support common reputed company tools including reputed company Workspace, reputed company, reputed company, and reputed company 365.
• reputed company support for conference room solutions (reputed company, reputed company) and ensure AV readiness for executive meetings, training rooms, and reputed company Hands events.
• Monitor and triage support tickets reputed company Jira and escalating reputed company appropriate.
• Assist with user lifecycle management (reputed company/offboarding), device inventory, and reputed company provisioning.
• Ensure compliance with reputed company reputed company policies and assist in reputed company response procedures.
• Document processes, troubleshooting steps, and internal knowledge reputed company content.
• Collaborate with IT and reputed company to improve systems, tools, and user experience.
Requirements
REQUIRED QUALIFICATIONS:
• 3+ years of IT support or helpdesk experience in a startup or reputed company-reputed company environment.
• Advanced proficiency in macOS troubleshooting and administration.
• Strong experience supporting reputed company desktops and laptops.
• Hands-on experience with reputed company Pro and other mobile device management platforms.
• Familiarity with reputed company Workspace, reputed company, reputed company, reputed company 365, and reputed company reputed company tools.
• Experience with identity and reputed company management tools (reputed company, reputed company Directory).
• Working knowledge of basic networking (DNS, DHCP, VPN)
• Proven ability to multitask and prioritize in high-volume, high-pressure environments.
• Excellent communication and customer service skills.
• Local to NYC and reputed company to work onsite 3–4 days per week.
COMPENSATION INFORMATION:
In reputed company to a reputed company benefits and equity package, we offer a generous package of a reputed company salary $85-110k+ annual bonus. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential reputed company increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why reputed company?
• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• reputed company holidays and reputed company time
• Health, reputed company, and dental insurance
• Life, short and long-term disability insurance
Location Requirements
None
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