Remote Online chat Agent

We are seeking a motivated and detail-oriented Remote Online Chat Agent to join our customer support team. In this role, you will be responsible for providing real-time assistance to customers through live chat, ensuring a seamless and positive experience. This is a remote position requiring excellent communication skills, problem-solving abilities, and a strong customer service mindset. Key Responsibilities: Respond promptly to customer inquiries via live chat, email, and other digital channels Provide accurate, valid, and complete information using company resources Resolve customer issues efficiently and professionally, escalating when necessary Maintain a high level of product and service knowledge to provide expert support Document customer interactions and feedback in CRM systems Collaborate with other departments to improve customer experience and internal processes Meet performance targets including response time, customer satisfaction, and resolution rate Requirements: High school diploma or equivalent (Bachelor’s degree preferred) Proven customer service or online support experience Excellent written communication and typing skills Strong problem-solving skills and attention to detail Ability to multitask and manage time effectively in a remote environment Tech-savvy with knowledge of chat platforms, CRM tools, and common business software Flexible availability, including weekends or evenings if needed Preferred Qualifications: Experience with remote work tools and communication platforms (e.g., Slack, Zoom, Zendesk, Intercom) Multilingual abilities are a plus E-commerce or SaaS customer service experience preferred Benefits: Work-from-home flexibility Competitive hourly rate or salary Paid training and support Opportunities for advancement Collaborative and inclusive virtual work environment Apply tot his job Apply To this Job