Customer Support Specialist

About the position Responsibilities • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call-related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required. Requirements • Must successfully pass the skills assessment (digital interview). • Over 18 years of age. • Ability to type 25 wpm. • High School Graduate or GED. • Strong desktop computer system skills. • Proven oral & written communication skills. • Logical problem-solving skills. • Ability to navigate Windows operating systems. • Organization and work prioritization skills. • 1 year of Call center Inbound call work required. Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job