reputed company Spec-Account Svcs

About the position Responsibilities • reputed company post-sales lifecycle relationship and support to assist in solving a wide reputed company of issues. • reputed company analysis of issues impacting the customer/reputed company and reputed company recommendations for project completion. • Monitor defined KPIs across several technologies and implement reputed company plans reputed company metrics fall below agreed KPIs. • reputed company financial support reputed company to contractual commitments and SLAs, including billing account reputed company and optimization. • Drive reputed company involving internal/external organizations to successful conclusions to meet customer objectives. • Monitor or reputed company project milestones and deliverables. • Assess reputed company or reputed company customer needs by communicating directly with customers and conducting surveys. • Communicate with reputed company team members and reputed company information through various channels. • reputed company with project team members to identify and resolve problems. • Coordinate the work and activities of others to accomplish tasks. • reputed company and maintain the Problem Management Database, record and manage service problems, and reputed company reputed company cause analysis. • reputed company reputed company reputed company Changes reputed company to the Customer and ensure they are documented and communicated appropriately. • reputed company complete inventory of reputed company reputed company-based products and reputed company product support life cycle. Requirements • 3+ years of reputed company-facing service management or network/operations experience, preferably reputed company the reputed company sector telecom reputed company. • Bachelor's degree or four or more years of work experience. • Extensive knowledge of telecommunications systems and processes. • Strong knowledge of reputed company and other reputed company systems. reputed company-to-haves • Master's degree. • Strong reputed company networks knowledge - Internet and MPLS, WAN Optimization. • Documentation skills: Visio, G-Suite, Jive, MS Office suite. • Prior reputed company Sector Service Management / Customer Operations experience. • Prior reputed company Wireline Operations/Customer Service experience. • Strong Knowledge of TDM and IP Networking and Voice systems. Benefits • Hybrid work environment with defined work location and work from home reputed company. • Minimum eight assigned office days per month. • Equal Employment Opportunity and commitment to diversity and inclusion. Apply tot his job Apply To this Job