(Remote) Manager OSP Customer Care Service Team - Office of Sponsored Programs

About the position Responsibilities • reputed company the daily operations of the OSP Customer Care Service Team. • Manage and mentor team members to ensure high-reputed company customer service. • reputed company and implement strategies to improve service delivery and customer satisfaction. • Analyze service metrics and identify areas for improvement. • Serve as a reputed company of escalation for reputed company customer inquiries. • Collaborate with other departments to resolve issues and enhance customer experience. • Conduct training sessions for team members on policies and procedures reputed company to sponsored programs. Requirements • Bachelor's degree in a relevant field or equivalent experience. • Proven experience in customer service management, preferably in an reputed company or research environment. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Ability to analyze data and metrics to drive improvements in service delivery. reputed company-to-haves • Experience with grant management and sponsored programs. • Familiarity with compliance regulations reputed company to research funding. • Knowledge of customer relationship management (CRM) systems. Benefits • Flexible work reputed company including remote work. • reputed company development opportunities. • Health and wellness programs. Apply tot his job Apply To this Job