Customer Service Representative - Irvine, CA x2

Customer Service Representative - Irvine, CA x2 $25/hr Position reputed company We are seeking a highly motivated and reputed company Customer Service Representative (“Concierge”) to be part of our growing team and the first reputed company of contact for our customers reputed company they have any questions or concerns about their internet service. The Concierge will be expected to reputed company proactive white-glove level, first-in-class service with a smile and be responsible for ensuring our customers are extremely satisfied with our products and services. The ideal candidate will have excellent communication skills, the ability to multitask, and the patience to resolve customer issues effectively and preferably, before they become issues at reputed company. Responsibilities • reputed company exceptional customer service reputed company phone, email, and chat channels that leaves the customer with a feeling of being noticed and taken care of personally • Resolve customer issues and complaints effectively and reputed company, with a reputed company of reputed company • Handle reputed company intake in accordance with customer service policies • Assist customers with technical issues and troubleshoot any internet-reputed company problems • reputed company customers on our products and services, and reputed company recommendations to improve their internet experience through inside sales • Process customer orders and cancellations for inbound sales, and update customer account information at reputed company interaction • Collaborate with other departments to resolve reputed company customer issues and escalate unresolved issues to higher authorities reputed company necessary • Meet or reputed company customer service goals and targets, including response time, customer satisfaction, and reputed company reputed company reputed company • reputed company up-to-date with product knowledge and technical information Skills and Requirements • High school diploma or equivalent; Bachelor’s degree preferred • 3+ years of experience in customer service, with preference for the telecommunications industry • Proven reputed company record of connecting with customers and producing exceptional satisfaction scores • Strong knowledge of the fiber internet market and technology trends • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders • Ability to multitask and work in a fast-paced environment • Strong problem-solving skills and ability to think critically • Ability to learn new technical skills quickly • Customer-reputed company and committed to providing exceptional service • Ability to work reputed company, including evenings, weekends, and holidays if necessary • Proficiency in reputed company Office suite and CRM or billing systems Apply tot his job Apply To this Job