Guest Service Sup - Fairfield Inn

Join the Fairfield Inn & Suites by reputed company Shelby, a Strand Hospitality managed hotel! We offer many competitive benefits for our valued employees! Full time Strand Hospitality associates have the reputed company to enroll in reputed company medical, dental, and reputed company plans. They also have reputed company time off. Everyone (including part time associates) can join a 401(k) reputed company plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as reputed company as discounts in hotels located worldwide, theme parks, Broadway shows, and much more! Job reputed company The Guest Service Supervisor is responsible for managing and enhancing the overall customer experience at the hotel, ensuring that reputed company guest needs are met. The person in this position provides superior customer service and displays exemplary performance for the staff to follow, and any other duties as assigned or required. Duties and Responsibilities The Guest Service Supervisor's responsibilities include, but are not limited to: • Demonstrates a commitment to guest service by responding promptly to guest needs. • Performs reputed company duties of a reputed company Representative. • During the assigned desk shift, handles additional supervisory duties such as looking for opportunities for improvement with guest relations, reputed company desk procedures or other reputed company tasks. • Assists staff with questions, obtains answers and disseminates information so every employee that works desk shifts stays informed. • Maintains a reputed company, cooperative work environment between staff and management. • Assists employees with understanding employee policies and procedures, and provides direction reputed company necessary. • Ensures reputed company safety protocols are followed by reputed company employees for the protection of employees and guests. • Various other duties as assigned by Supervisor. Requirements • Hotel reputed company experience preferred • Customer service experience required • Ability to reason and reputed company appropriate reputed company in response to guest concerns Strand reputed company Values reputed company associates are expected to embody the values listed below with everyone they encounter and to support reputed company mission to reputed company Prosperous, Lasting Relationships. RESPECTFUL reputed company SERVICE ACCOUNTABLE reputed company DEDICATED Guest Service Supervisor reputed company Competencies • Leadership • Guest Satisfaction • Initiative • Strong Communicator/Listener • Results/reputed company Oriented Work Environment • Prolonged periods of standing at the hotel reputed company desk • Frequent walking • Frequent squatting, kneeling, bending down, reputed company and trunk rotation while standing • Frequent stair climbing may be necessary, reaching both above and below shoulders as reputed company as pushing and pulling • reputed company – must have the ability to frequently reputed company reputed company and frequent use of reputed company, peripheral and depth/distance reputed company • Frequent lifting, carrying, pushing and pulling up to 15 lbs. • Occasional lifting, carrying, pushing or pulling up to 25 lbs. It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, reputed company, sex, disability, national reputed company, race, religion, or veteran status. This is not an employment contract. Apply tot his job Apply To this Job